{"id":20543,"date":"2026-07-23T09:00:31","date_gmt":"2026-07-23T09:00:31","guid":{"rendered":"https:\/\/jerseys-dev.sizesall.us\/bsite\/returns\/"},"modified":"2026-07-23T09:00:31","modified_gmt":"2026-07-23T09:00:31","slug":"returns","status":"publish","type":"page","link":"https:\/\/derbivo.com\/bsite\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\n<div id=\"recoup-portal\" class=\"recoup-portal\">\n\n\t<div class=\"recoup-progress\" id=\"recoup-progress\" aria-label=\"Progress\">\n\t\t<ol>\n\t\t\t<li class=\"recoup-progress-step active\" data-step=\"1\">\n\t\t\t\t<span class=\"recoup-progress-number\">1<\/span>\n\t\t\t\t<span class=\"recoup-progress-label\">Find Order<\/span>\n\t\t\t<\/li>\n\t\t\t<li class=\"recoup-progress-step\" data-step=\"2\">\n\t\t\t\t<span class=\"recoup-progress-number\">2<\/span>\n\t\t\t\t<span class=\"recoup-progress-label\">Select Items<\/span>\n\t\t\t<\/li>\n\t\t\t<li class=\"recoup-progress-step\" data-step=\"3\">\n\t\t\t\t<span class=\"recoup-progress-number\">3<\/span>\n\t\t\t\t<span class=\"recoup-progress-label\">Review<\/span>\n\t\t\t<\/li>\n\t\t\t<li class=\"recoup-progress-step\" data-step=\"4\">\n\t\t\t\t<span class=\"recoup-progress-number\">&#10003;<\/span>\n\t\t\t\t<span class=\"recoup-progress-label\">Done<\/span>\n\t\t\t<\/li>\n\t\t<\/ol>\n\t<\/div>\n\n\t\t<div class=\"recoup-step recoup-step-1 active\" data-step=\"1\">\n\t\t<h3>Start a Return<\/h3>\n\n\t\t\t\t\t\t\t\t\t<p>Enter your order details to start a return.<\/p>\n\n\t\t\t\t<div class=\"recoup-field\">\n\t\t\t\t\t<label for=\"recoup-order-number\">Order Number<\/label>\n\t\t\t\t\t<input type=\"text\" id=\"recoup-order-number\" name=\"order_number\"\n\t\t\t\t\t\tplaceholder=\"e.g. 12345\" required \/>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"recoup-field\">\n\t\t\t\t\t<label for=\"recoup-order-email\">Billing Email<\/label>\n\t\t\t\t\t<input type=\"email\" id=\"recoup-order-email\" name=\"email\"\n\t\t\t\t\t\tplaceholder=\"you@example.com\" required \/>\n\t\t\t\t<\/div>\n\n\t\t\t\t<button type=\"button\" class=\"recoup-btn recoup-btn-primary\" id=\"recoup-find-order\">\n\t\t\t\t\tFind Order\t\t\t\t<\/button>\n\t\t\t\t\t\n\t\t<div class=\"recoup-error\" id=\"recoup-step1-error\" role=\"alert\"><\/div>\n\t\t<div class=\"recoup-loading\" id=\"recoup-step1-loading\" aria-hidden=\"true\">\n\t\t\t<span class=\"recoup-spinner\"><\/span>\n\t\t\t<span>Looking up your order...<\/span>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<div class=\"recoup-step recoup-step-2\" data-step=\"2\">\n\t\t<h3>Select Items to Return<\/h3>\n\t\t<p>Choose the items you want to return and select a reason for each.<\/p>\n\n\t\t<div id=\"recoup-items-container\" aria-live=\"polite\">\n\t\t\t<!-- Eligible items populated via AJAX or server-side render -->\n\t\t<\/div>\n\n\t\t<div class=\"recoup-resolution-section\">\n\t\t\t<h4>How would you like to resolve this?<\/h4>\n\t\t\t<div class=\"recoup-resolution-options\">\n\n\t\t\t\t\t\t\t\t\t<label class=\"recoup-resolution-option\" data-resolution=\"refund\">\n\t\t\t\t\t\t<input type=\"radio\" name=\"resolution_type\" value=\"refund\" \/>\n\t\t\t\t\t\t<span class=\"recoup-resolution-label\">\n\t\t\t\t\t\t\t<strong>Refund<\/strong>\n\t\t\t\t\t\t\t<small>Returned to your original payment method. Allow 5-10 business days.<\/small>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/label>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"recoup-error\" id=\"recoup-step2-error\" role=\"alert\"><\/div>\n\n\t\t<div class=\"recoup-step-nav\">\n\t\t\t<button type=\"button\" class=\"recoup-btn recoup-btn-secondary\" data-direction=\"back\">\n\t\t\t\tBack\t\t\t<\/button>\n\t\t\t<button type=\"button\" class=\"recoup-btn recoup-btn-primary\" data-direction=\"next\">\n\t\t\t\tContinue\t\t\t<\/button>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<div class=\"recoup-step recoup-step-3\" data-step=\"3\">\n\t\t<h3>Choose Replacement Products<\/h3>\n\t\t<p>Select a replacement product for each item you are returning.<\/p>\n\n\t\t<div id=\"recoup-exchange-container\" aria-live=\"polite\">\n\t\t\t<!-- Exchange pickers loaded via AJAX per selected item -->\n\t\t<\/div>\n\n\t\t<div id=\"recoup-price-summary\" class=\"recoup-price-summary\" style=\"display:none;\">\n\t\t\t<div class=\"recoup-price-row\">\n\t\t\t\t<span>Original items total:<\/span>\n\t\t\t\t<span id=\"recoup-original-total\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"recoup-price-row\">\n\t\t\t\t<span>Exchange items total:<\/span>\n\t\t\t\t<span id=\"recoup-exchange-total\"><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"recoup-price-row recoup-price-difference\">\n\t\t\t\t<span>Difference:<\/span>\n\t\t\t\t<span id=\"recoup-price-diff\"><\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"recoup-error\" id=\"recoup-step3-error\" role=\"alert\"><\/div>\n\t\t<div class=\"recoup-loading\" id=\"recoup-step3-loading\" aria-hidden=\"true\">\n\t\t\t<span class=\"recoup-spinner\"><\/span>\n\t\t\t<span>Loading exchange options...<\/span>\n\t\t<\/div>\n\n\t\t<div class=\"recoup-step-nav\">\n\t\t\t<button type=\"button\" class=\"recoup-btn recoup-btn-secondary\" data-direction=\"back\">\n\t\t\t\tBack\t\t\t<\/button>\n\t\t\t<button type=\"button\" class=\"recoup-btn recoup-btn-primary\" data-direction=\"next\">\n\t\t\t\tContinue\t\t\t<\/button>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<div class=\"recoup-step recoup-step-4\" data-step=\"4\">\n\t\t<h3>Review Your Return<\/h3>\n\n\t\t<div id=\"recoup-review-summary\" class=\"recoup-review-summary\" aria-live=\"polite\">\n\t\t\t<!-- Populated by JS with selected items\/resolution -->\n\t\t<\/div>\n\n\t\t<div class=\"recoup-field\">\n\t\t\t<label for=\"recoup-notes\">Additional Notes (optional)<\/label>\n\t\t\t<textarea id=\"recoup-notes\" name=\"customer_note\" rows=\"3\"\n\t\t\t\tplaceholder=\"Anything else we should know...\"><\/textarea>\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"recoup-policy\">\n\t\t\t\t<h4>Return Policy<\/h4>\n\t\t\t\t<p>You may request a return within 30 days of receiving your order. Items must be unused and in their original packaging.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t<div class=\"recoup-error\" id=\"recoup-step4-error\" role=\"alert\"><\/div>\n\t\t<div class=\"recoup-loading\" id=\"recoup-step4-loading\" aria-hidden=\"true\">\n\t\t\t<span class=\"recoup-spinner\"><\/span>\n\t\t\t<span>Submitting your request...<\/span>\n\t\t<\/div>\n\n\t\t<div class=\"recoup-step-nav\">\n\t\t\t<button type=\"button\" class=\"recoup-btn recoup-btn-secondary\" data-direction=\"back\">\n\t\t\t\tBack\t\t\t<\/button>\n\t\t\t<button type=\"button\" class=\"recoup-btn recoup-btn-primary\" id=\"recoup-submit\">\n\t\t\t\tSubmit Return Request\t\t\t<\/button>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<div class=\"recoup-step recoup-step-5\" data-step=\"5\">\n\t\t<div class=\"recoup-confirmation\">\n\t\t\t<div class=\"recoup-confirmation-icon\" aria-hidden=\"true\">\n\t\t\t\t<svg width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><polyline points=\"20 6 9 17 4 12\"><\/polyline><\/svg>\n\t\t\t<\/div>\n\t\t\t<h3>Return Request Submitted<\/h3>\n\t\t\t<p>Your return request has been received. We will review it and get back to you shortly.<\/p>\n\t\t\t<p class=\"recoup-request-id-display\">\n\t\t\t\tYour request ID:\t\t\t\t<strong id=\"recoup-confirmation-id\"><\/strong>\n\t\t\t<\/p>\n\t\t\t<p>\n\t\t\t\t<button type=\"button\" class=\"recoup-btn recoup-btn-secondary\" id=\"recoup-check-status-link\">\n\t\t\t\t\tCheck Return Status\t\t\t\t<\/button>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<div id=\"recoup-status-section\" class=\"recoup-status-section\">\n\t\t<button type=\"button\" class=\"recoup-status-toggle\" id=\"recoup-status-toggle\">\n\t\t\tAlready submitted a return? Check its status\t\t\t<span class=\"recoup-status-toggle-icon\" aria-hidden=\"true\">&#8250;<\/span>\n\t\t<\/button>\n\t\t<div class=\"recoup-status-body\" id=\"recoup-status-body\" style=\"display:none;\">\n\t\t\t<div class=\"recoup-field recoup-field-inline\">\n\t\t\t\t<label for=\"recoup-status-id\">Request ID<\/label>\n\t\t\t\t<input type=\"text\" id=\"recoup-status-id\" name=\"request_id\"\n\t\t\t\t\tplaceholder=\"e.g. 100\" \/>\n\t\t\t\t<button type=\"button\" class=\"recoup-btn recoup-btn-primary\" id=\"recoup-check-status\">\n\t\t\t\t\tCheck Status\t\t\t\t<\/button>\n\t\t\t<\/div>\n\t\t\t<div class=\"recoup-error\" id=\"recoup-status-error\" role=\"alert\"><\/div>\n\t\t\t<div class=\"recoup-loading\" id=\"recoup-status-loading\" aria-hidden=\"true\">\n\t\t\t\t<span class=\"recoup-spinner\"><\/span>\n\t\t\t\t<span>Checking status...<\/span>\n\t\t\t<\/div>\n\t\t\t<div id=\"recoup-status-result\" aria-live=\"polite\"><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<input type=\"hidden\" id=\"recoup-order-id\" name=\"order_id\" value=\"\" \/>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20543","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/derbivo.com\/bsite\/wp-json\/wp\/v2\/pages\/20543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/derbivo.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/derbivo.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/derbivo.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/derbivo.com\/bsite\/wp-json\/wp\/v2\/comments?post=20543"}],"version-history":[{"count":0,"href":"https:\/\/derbivo.com\/bsite\/wp-json\/wp\/v2\/pages\/20543\/revisions"}],"wp:attachment":[{"href":"https:\/\/derbivo.com\/bsite\/wp-json\/wp\/v2\/media?parent=20543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}